Frequently Asked Questions
Before submitting a request, we encourage you to read through the Frequently Asked Questions below and Creating a Public Information Request on the OPIR home page.
I. General Information
OPIR fulfills public information requests for information that is prepared, owned, used, or retained by a public agency (such as documents, reports, licenses, videos, etc). While OPIR provides information already maintained or recorded by an agency, OPIR cannot and does not answer questions for agencies. Questions for agencies are best directed to them.
The Office of Public Information Requests (OPIR) helps process information requests for agencies reporting to the Governor. The full list of agencies can be found here.
II. Procedure for Submitting a Request
ALL requests for public information must be made through the agency’s website using the form located here.
The form must be filled in its entirety. Please be prepared to provide full name, business organization if applicable, physical address, contact phone and/or email address, description of the requested document or information, and purpose for your request. You will also be required to select which agency or department you are requesting the information from. You may request documents from multiple agencies, however, be advised that multiple-agency requests are considered more complex and it will take longer to fulfill the request. To the extent possible, requesters should include specific information that may help the agency identify the requested records, such as the date, title or name, author, recipient, subject matter of the record, case number, file designation, or reference number. See below for some tips on how to be as precise as possible with your request.
No. Anonymous requests will not be accepted. If you file an anonymous request, you will not receive a response or a request from the office to provide further information.
Yes. A successful records request submission will receive an automated email acknowledging receipt of your request. The date you receive this email is considered the date of acknowledgement, and any response deadlines will be computed using this date.
A preliminary search will be performed utilizing the information you have provided. If the request will take less than 30 minutes of staff time to identify, gather and provide the information, the request will be fulfilled within five days at no cost to the requestor. If the search results in a large number of potential responsive documents, the Office of Public Information Requests will contact you and inquire if you would like to refine your search or clarify your request. If you do not respond to this inquiry from the Office of Public Information Requests within 30 days, your request will be considered automatically withdrawn and no further action will be taken. If you wish to proceed without refining your request, you will receive an invoice for estimated cost of compiling the information and the staff time of identifying, gathering and reviewing the responsive information. Payment of these fees must be made before any further work is performed to respond to your request. If payment is not received within 30 days of the invoice, your case will be considered automatically withdrawn and no further action will be taken (please see below Payment section regarding action taken when payment is not made). Inquiries and invoices from the Office of Public Information Requests will be sent to the email you provide on your request form, so please monitor your email for these outreaches from the office.
If your request is closed for failure to timely respond to the inquiry or failure to pay the invoice, you will be required to submit a new records information request.
III. Response Times
If your request is for a single, specific, clearly identifiable, and readily-available document, and will take less than 30 minutes of staff time to identify, gather and provided the information, the request will be fulfilled within five days at no cost to the requestor. If your request is more complex, the Office of Public Information has from 90 days and up to six months to acquire, review and provide relevant information. We respond to requests according to the order of receipt. In instances involving misdirected requests that are re-routed, the response time will commence on the date that the request is received in the Office of Public Information Records.
Staff will complete the identifying and gathering of responsive information and forward the request to legal counsel for review if the information you requested related to confidential information. If the information does require legal review or if the time involved gathering and identifying information exceeds the previously paid estimated invoice, you will receive a second invoice for the additional time involved and all work will cease on your request until payment is made. If the information does not require further legal review, the information will be provided within 90 days.
The Office of Public Information Requests will notify you in writing that the request cannot be fulfilled within 90 days, explaining why it cannot be filled within 90 days. In these instances, the agency has up to six months to provide the requested information.
IV. Payment
Invoices from the Office of Public Information Requests will be sent to the email you provide on your request form, so please monitor your email for these outreaches from the office.
Checks should be made payable to Department of Administration with your case number identified on the check and include a copy of the invoice. Payment should be mailed to:
If payment is not received within 30 days of the invoice, estimated or final, your case will be considered automatically withdrawn and no further action will be taken.
More Information
Question not answered? Have a specific question prior to submitting your request?
Please contact the Office of Public Information Requests at publicrecords@mt.gov or you can speak to the office paralegal at